Customer Success Manager

About the role

We're looking for a Customer Success Manager who thrives on chaos as much as clarity. Once an account is handed to you by our AI Deployment team after the hyper-care phase, you own it, whether that means smoothing over rough edges from a still-settling rollout or building on a genuinely stable one.

What you'll do

• Own the relationship: a portfolio of accounts post-handover from Deployment, from day-to-day users to CXOs. Set clear expectations, protect trust
• Run QBRs, and build proof: turn strong outcomes into testimonials and case studies
• Partner across the company, and catch trouble early: work with Deployment, Engineering, Product, Marketing, Analytics, and Support
• Customer Engagement & Retention: proactively drive usage, manage cross-sell/upsell conversations, and maintain a healthy NRR and CSAT
• Strategic Thinking & Project Management: brings strategic insight to client interactions and expertly manages project timelines, priorities, and customer expectations

What you need

• 3–5 yrs of experience
• Customer success
• Cross-selling
• Product marketing
• Upselling
• Communication
• Any graduate