Customer Success Manager

About the role

As a Customer Success Manager (CSM), you’ll play a key role in driving customer satisfaction, retention, and adoption, ensuring that clients achieve long-term value through our solutions. You’ll manage a portfolio of accounts, acting as the main point of contact throughout the customer lifecycle. You’ll collaborate with other CSMs, Account Managers, and cross-functional teams to deliver a seamless, high-impact experience.

What you'll do

• Build and maintain strong relationships with pharmaceutical clients post-sale
• Guide customers through the audit journey, ensuring smooth coordination and high satisfaction
• Conduct regular check-ins and act as the first point of contact for operational and support matters
• Support onboarding, adoption, and ongoing engagement across a high volume of accounts
• Drive key success metrics including credit consumption, CSAT, NPS, retention, and renewals

What you need

• Customer success
• CRM
• HubSpot
• Transcription
• Any graduate