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Customer Success Manager

SaaS Labs·Bengaluru

Pay not stated3–5 yrsFull-time
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About the role

JustCall is looking for a Customer Success Manager to own a portfolio of SMB and Mid-Market customers across EMEA. You will drive product and AI adoption, retention, renewals, and expansion by becoming a strategic advisor, helping customers realize measurable business value through the JustCall platform and its AI capabilities .

What you'll do

  • Own a book of business and manage the customer lifecycle from onboarding through renewal
  • Build trusted relationships with business and executive stakeholders
  • Drive adoption of core platform and AI features through Success Plans, EBRs, enablement, and value realization
  • Help customers identify AI use cases that improve productivity, automation, and customer experience
  • Monitor customer health, usage, and AI adoption to proactively mitigate risks and improve outcomes

What you need

  • 3–5 yrs of experience
  • Customer success
  • CRM
  • Salesforce
  • HubSpot
  • Sales
  • Communication
  • Any graduate

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