Customer Success Manager (Salesforce technical exp mandatory)

About the role

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

What you'll do

• Proactive Support & Enhancement: Conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance
• Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering
• Use Agentforce and generative AI tools to build and personalize executive business reviews, success plans, renewal narratives
• Apply AI-generated insights to proactively identify expansion opportunities, adoption gaps, and churn risk indicators
• Leverage AI to automate meeting preparation, call summarization, and follow-up documentation, freeing capacity for higher-value customer engagement

What you need

• 1–4 yrs of experience
• Customer success
• Salesforce
• LLMs
• SQL
• Linux
• Communication
• Any graduate

Good to have

• Compensation and benefits