Customer Success Manager – Software Advisory Services (SAS)

About the role

As a Customer Success Manager, you will take ownership of strategic client relationships and drive the growth of an established portfolio of global accounts. You will act as a trusted advisor, helping organisations optimise their software investments while ensuring licensing compliance and effective Software Asset Management (SAM).

What you'll do

• Customer Relationship Management and Account Growth
• Serve as the primary point of contact for an assigned portfolio of Software Advisory Services clients
• Develop account growth strategies focused on client satisfaction, retention, and securing multi-year contract renewals
• Conduct regular account reviews to present performance results, demonstrate delivered value, and recommend opportunities for further improvement
• Collaborate with senior leadership to prepare renewal proposals and manage discussions relating to service scope, commercial terms, and pricing

What you need

• 8–14 yrs of experience
• Customer success
• SAS
• ITIL
• Reconciliation
• VMware
• VBA
• B.Tech or B.E. or B.Sc or BCA or M.Tech or MCA or M.Sc

Good to have

• ServiceNow