Customer Success Manager

About the role

YuCollect is seeking a knowledgeable and proactive Subject Matter Expert (SME) to drive the adoption and usage of our solutions within the collections industry. This role involves troubleshooting client issues and enhancing client satisfaction while leveraging your expertise to foster strong relationships and identify opportunities for cross-selling and up-selling.

What you'll do

• Facilitate the adoption of YuCollect's solutions within client organizations, tailoring strategies to maximize their effectiveness
• Engage with clients to understand their needs and challenges and ensure our solutions are meeting their expectations
• Monitor client usage patterns and provide guidance to optimize solution effectiveness
• Conduct regular check-ins and training sessions to ensure clients are leveraging the solutions to their fullest potential
• Quickly identify and resolve client issues to maintain high levels of client satisfaction

What you need

• 3–6 yrs of experience
• Customer success
• Cross-selling
• Problem solving
• Tailoring
• Upselling
• Any graduate