Customer Success Software Solutions Engineer, Senior Analyst - Policy

About the role

The Customer Success Software Solutions Engineer, Senior Analyst-Policy, plays a critical role and is responsible for upgrading client applications to the latest base versions. This involves a thorough understanding of the current application landscape and the new version's features and improvements.

What you'll do

• Meticulously analyze and assess the impact of upgrades based on release notes and code changes for new release features
• This involves understanding the nuances of each release and predicting how these changes will affect the existing applications
• Debugs custom code and base code to provide workarounds or solutions to third-party implementation teams or customers
• Apply strong product implementation knowledge and technical expertise to effectively support product upgrade and certification processes
• Expected to act independently, demonstrating initiative and self-reliance in managing their tasks and responsibilities

What you need

• 3–6 yrs of experience
• Customer success
• SQL
• C#
• .NET
• SQL Server
• Any graduate

Good to have

• Git