Customer Success, Staff

About the role

The Customer Success Manager (CSM) is responsible for the overall engagement, success, and retention of assigned customer accounts. Acting as both the internal advocate for the client and the external representative of Blackbaud, the CSM ensures that client objectives are met by fostering trusted relationships and strategic communication.

What you'll do

• Responsible for the overall engagement, success, and retention of assigned customer accounts
• Work Location & Schedule
• Develop Customer Success Plans : Work collaboratively with clients to build comprehensive success plans that outline critical goals and the strategies to achieve them
• Collaborate Cross-Functionally : Partner with Sales, Marketing, Professional Services, Product, Operations, and Support to resolve issues, manage escalations
• Monitor Key Performance Metrics : Track and report client achievement of key performance indicators (KPIs)

What you need

• Customer success
• Communication
• Escalation handling
• Sales
• Any graduate

Good to have

• Salesforce