Customer Success Technical Architect

IBM·Remote

Pay not stated5–9 yrsFull-timeRemote

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About the role

Working across industries and geographies, you'll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You'll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society.

What you'll do

Own customer-facing technical execution for a portfolio of strategic customers, aligning activity to customer goals, adoption plans, and desired business outcomes
Build trusted-advisor relationships with technical and business stakeholders, from practitioners and architects to senior leaders
Provide proactive guidance on Confluent and Apache Kafka architecture, workload optimization, operational practices, upgrades, reliability, security, governance
Maintain a regular customer operating rhythm via office hours, quarterly reviews, health checks, roadmap alignment, and enablement
Assess technical health, identify adoption blockers and emerging risks, and create clear action plans with owners, milestones, and follow-through