Customer Success

About the role

Ritesh Kumar (Growth & Business) - IIT KGP (2011), Ex - Everstone Capital, Ambit Sharad Sen Sharma (Product) - IIT KGP (2010), IIMA (2015), Ex - Barclays, McKinsey Rohan Sen Sharma (Engineering) - BITS Pilani (2013), Ex - Oracle, Cubito

What you'll do

• Understand the business, product & customer journey and how customer activation plays a major role in the overall growth model
• 1:1 Video Calls with Customers
• Analytical mindset and a data driven approach to boost customer activation
• Working on onboarding new customers and getting an in-depth understanding of their needs in order to align our product offerings with their goals
• Track and identify accounts which are at a churn risk and have a proactive approach to mitigate that

What you need

• 2–5 yrs of experience
• Customer success
• Sales
• Google Analytics
• SQL
• Tableau
• Upselling
• Any graduate

Good to have

• Cross-selling