Customer Support Analyst

About the role

As an L1 Support Analyst, your primary goal will be to deliver a first-class support experience to all Anaplan customers. You will be the first point of contact for customer queries, responsible for resolving foundational support issues on various features and products offered by Anaplan, and act as a crucial first step in customer’s support experience with Anaplan.

What you'll do

• Investigate, troubleshoot, and resolve complex issues to completion, ensuring clear and empathetic communication with the customer throughout the process
• This includes analyzing applications and server logs, replicating customer issues in a test environment

What you need

• 1–4 yrs of experience
• Customer service
• JIRA
• ServiceNow
• Salesforce
• Grafana
• Communication
• B.Tech or B.E. or B.Sc or BCA