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Customer Support Associate

AppsForBharat·Bengaluru

Pay not stated1–3 yrsFull-time
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About the role

As a Customer Support Associate, you will be responsible for managing the end-to-end support experience for astrology consultations. You will act as the first point of contact for users and astrologers, resolving operational issues in real time and ensuring every consultation is completed smoothly.

What you'll do

  • Provide real-time support to users before, during, and after astrology consultations
  • Coordinate with users and astrologers for consultation scheduling and rescheduling
  • Consultation booking and confirmations
  • Call or platform connectivity issues
  • Delayed or missed consultations

What you need

  • 1–3 years in customer support & success
  • Customer service
  • CRM
  • Customer success
  • Freshdesk
  • Zendesk
  • Customer handling
  • Any graduate

Good to have

  • SOP writing

What you get

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