Customer Support Associate_Voice Process

About the role

We are looking for customer-focused Customer Support Associates for our Inbound Voice Process with prior knowledge or hands-on experience using Tally or similar accounting/billing software. The role involves handling incoming customer calls, understanding billing, accounting, GST, inventory, and product-related queries, and providing accurate resolutions while ensuring a smooth customer experience.

What you'll do

• Handle inbound customer calls and provide timely and accurate assistance
• Understand customer queries, identify the root cause, and provide appropriate resolutions
• Assist customers with billing, invoicing, inventory, GST, accounting, and other product-related queries
• Use prior Tally/accounting software knowledge to understand customer workflows and explain relevant myBillBook features effectively
• Guide customers on product features, functionality, account-related queries, and issue resolution

What you need

• 3–6 yrs of experience
• Customer service
• Voice process
• Tally
• CRM
• GST
• Problem solving
• Any graduate

Good to have

• Accounts receivable
• SOP writing
• POS

What you get

• ₹30k–₹35k a month