Customer Support Associate_Voice Process

About the role

We are looking for customer-focused Customer Support Associates for our Inbound Voice Process. The role involves handling incoming customer calls, understanding product-related queries or issues, providing accurate resolutions, and ensuring a smooth customer experience.

What you'll do

• Handle inbound customer calls and provide timely and accurate assistance
• Understand customer queries, identify the root cause, and provide appropriate resolutions
• Guide customers on product features, functionality, account-related queries, and issue resolution
• Take ownership of customer concerns and aim for resolution during the first interaction wherever possible
• Accurately document customer interactions, resolutions, and required follow-ups in the CRM/support system

What you need

• 2–5 yrs of experience
• Customer service
• Voice process
• CRM
• Problem solving
• SOP writing
• Any graduate

What you get

• ₹30k–₹35k a month