Customer Support Engineer

About the role

The Customer Support Engineer provides technical support for customers using cloud-based applications across enterprise environments, including Dell EMC Isilon/PowerScale, PowerStore, and related NAS platforms. The products integrate deeply with Dell EMC Isilon/PowerScale environments, and this role will support customers running those platforms day-to-day.

What you'll do

• Provide global, customer-facing support for cloud-based software application through tickets and remote troubleshooting sessions
• Diagnose, document, and resolve software or configuration issues following established procedures
• Escalate complex issues appropriately while maintaining ownership of customer communication
• Document solutions and contribute to the internal knowledge base
• Participate in shift rotations and internal team training sessions

What you need

• 2–3 yrs of experience
• Customer service
• Active Directory
• Troubleshooting
• Linux
• Networking
• Windows
• Any graduate

Good to have

• SQL
• PostgreSQL
• Customer success