Customer Support Engineer - Level 2

About the role

You will report directly to the Team Lead Customer Support and you will be based in Bangalore, India. As a core function of the position, you will be responsible for the analysis, diagnosis, and recovery of complex technical issues. This will involve close engagement and interaction with our Product and Engineering teams and at times with our customers.

What you'll do

• Report directly to the Team Lead Customer Support and you will be based in Bangalore, India
• Drive and resolve complex Tickets according to ITSM processes
• Participate and drive regular Root Cause Analysis (RCA) cycles to improve our Support Knowledge base
• Participate in 24x7 Support model

What you need

• 6–11 yrs of experience
• Customer service
• Root cause analysis
• Linux
• AWS
• Docker
• Kubernetes
• Any graduate

Good to have

• SQL
• Datadog
• Python
• Java
• Azure