Customer Support Engineer

About the role

Customer Support Engineer at Lyric. Own end-to-end resolution of customer-reported technical issues with precision, clarity, and speed - balancing technical accuracy with a strong customer orientation.

What you'll do

• Own end-to-end resolution of customer-reported technical issues with precision, clarity, and speed - balancing technical accuracy with a strong customer orientation
• Deliver structured, professional written responses that synthesize technical details into accessible language
• Spot patterns across support tickets and propose scalable solutions - automation, documentation, workflows - that reduce repeat issues
• Operate from an AI-first mindset, leveraging AI tools to accelerate diagnosis, response quality, and knowledge capture
• Collaborate closely with Engineering, Product, Customer Success, and Professional Services to close the loop on recurring problems and improve the overall customer…

What you need

• 3–5 yrs of experience
• Customer service
• Zendesk
• Freshdesk
• SQL
• Salesforce
• Customer success
• Any graduate

Good to have

• ETL