Customer Support Engineer

About the role

Conducts on-site enhancements, maintenance and support for new and existing systems. Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals. Diagnoses, troubleshoots and repairs technical problems. Knowledgeable of company and third-party vendor products utilized in the customer's application/systems.

What you'll do

• Planning and executing work in an effective and efficient manner, providing the highest levels of customer service support and the best possible financial performance
• Develop and maintain ongoing communication and a strong working relationship with peers to understand and manage resource availability / limitations
• Ensure adequate planning and coordination of coverage to meet customer needs
• Develop resources appropriately to meet customer needs
• Work with Sales Managers, Support Manager, Customer Care and FSE’s to expand penetration of key laboratories

What you need

• 8–12 years in it support & networking
• Customer service
• Hardware
• Instrumentation
• Any graduate