Customer Support Engineer

About the role

As a Starburst Data Customer Support Engineer , you will be responsible for supporting our SEP (Starburst Enterprise Platform) and Galaxy customers that submit break/fix and other technical inquiries. You will work on a wide range of support matters including but not limited to configuration, security, integration and cluster issues to ensure our customers can maximize their experience with Starburst products.

What you'll do

• Respond to and resolve Galaxy & SEP customer inquiries via chat, email, or call session, within specified SLA windows
• Contribute to our customer-facing self-serve knowledge base
• Collaborate with our pre and post-sales teams to ensure cross-functional alignment and customer satisfaction

What you need

• Customer service
• SQL
• Java
• Python
• Bash
• Windows
• Any graduate

Good to have

• Linux
• Hadoop
• Customer success
• AWS
• GCP
• Spark