Customer Support Executive

About the role

We’re looking for a passionate and proactive Customer Support Agent to help us deliver exceptional customer experiences. Gather valuable customer feedback and insights and share notes with Product, Sales, and Marketing teams to drive continuous improvement and innovation. Connecting with the reporting manager or highlighting cases for faster resolution or escalated or long pending issues.

What you'll do

• Respond promptly and accurately to customer queries custom via chats, and reach out to customers proactively wherever required
• Update internal databases with information related to technical issues and productive discussions with customers, ensuring a seamless support experience
• Monitor customer complaints on social media platforms and promptly reach out to provide resolutions, demonstrating empathy and understanding
• Coordinate with Delivery Partners to ensure the timely dispatch and delivery of products, proactively addressing any logistical challenges that may arise
• Work with a 6-day working schedule, week-offs on a roster basis

What you need

• 3–6 yrs of experience
• Customer service
• CRM
• Chat support
• Freshdesk
• Sales
• SOP writing
• Any graduate

Good to have

• Data entry