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Customer Support Executive

CrelioHealth·Pune

Pay not statedJunior levelFull-time
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About the role

Customer Support Executive at CrelioHealth. Interact with users through a series of actions, answer all queries, and resolve issues via chat.

What you'll do

  • Interact with users through a series of actions, answer all queries, and resolve issues via chat
  • Maintain and update records for daily queries and escalation
  • Support the roll-out of new application features
  • Troubleshoot systems and network problems, diagnosing and solving software issues at the user's end
  • Escalate problems that cannot be fixed at tier-one support and update users on the status of problems

What you need

  • Customer service
  • Data entry
  • Escalation handling
  • Communication
  • Any graduate

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