Customer Support Executive - L1 (Malayalam + Hindi)

About the role

We are looking for a dedicated and empathetic Customer Support Executive to join our team. The ideal candidate will play a crucial role in assisting users with app functionality, resolving their issues, and building trust within the community. This role requires fluency in a regional language, strong communication skills, and a proactive approach to customer satisfaction.

What you'll do

• Respond to customer inquiries promptly and effectively in Telugu / Tamil / Kannada / Malayalam / Gujarati / Marathi / Bengali / Hindi and English
• Assist users in understanding app functionality and help troubleshoot any issues they encounter
• Provide valuable feedback based on customer interactions to support product and service improvements
• Document customer queries and resolutions accurately for internal tracking and reference
• Collaborate with other team members to resolve complex user concerns efficiently

What you need

• Customer service
• Communication
• Any graduate