Customer Support Executive - L2

About the role

We are seeking a highly knowledgeable and detail-oriented Customer Support Executive - L2 to join our Customer Support team. In this role, the Customer Support Executive - L2 will be responsible for driving accuracy, efficiency, and quality across all support processes, tools, and interactions. You will act as the go-to expert for resolving complex queries, improving workflows, and enhancing support delivery standards.

What you'll do

• Provide deep domain expertise and support to teams across content, operations, product, and training
• Review, audit, and validate workflows, processes, or content to ensure relevance, accuracy, and alignment with industry standards
• Collaborate with functional teams to map processes clearly and translate them into structured, easy-to-follow SOPs
• Ensure timely resolution of L2 tickets within the defined Turn around Time (TAT) while maintaining high standards of quality in customer support delivery
• Collaborate with product managers, content writers, and quality teams to ensure high standards

What you need

• Customer service
• SOP writing
• Communication
• Any graduate

Good to have

• Sales