Customer Support Executive

Mahavir Sys Power·Mumbai

Pay not statedJunior levelFull-time

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About the role

As a Customer Support Executive, my role is to promptly and accurately address customer inquiries through various channels. I assist customers in utilizing product features, analyze and report malfunctions, update databases, monitor social media for complaints, and share feedback with relevant teams.

What you'll do

Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance