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Customer Support Executive

Randstad·Gurugram

Pay not statedJunior levelFull-time
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About the role

Customer Support Executive at Randstad. Roles & Responsibilities - Customer Care Executive.

What you'll do

  • Roles & Responsibilities - Customer Care Executive
  • Manage the email backend/customer service vertical along with a team of executives
  • Handle and resolve customer queries and complaints received through email and calls
  • Ensure timely and accurate resolution of customer issues within defined SLAs
  • Resolve escalated complaints received from customers, agents, and advisors

What you need

  • Customer service
  • Complaint handling
  • MIS reporting
  • Root cause analysis
  • Actuarial
  • Any graduate

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