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Customer Support Manager

Alliance Recruitment Agency·Bengaluru Rural district, Karnataka

Pay not stated8–14 yrsFull-time

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About the role

Responsibilities:Lead and manage the customer support team to ensure efficient resolution of inquiries, complaints, and service requests.Develop and implement SOPs and service strategies to elevate patient satisfaction and loyalty.Coordinate with Gulf-region lab teams to ensure smooth communication and timely resolution.Deploy and manage CRM tools and dashboards to monitor key performance indicators.Train the support team in empathy-driven communication and cross-cultural sensitivity.Streamline…

What you need

  • 8–14 yrs of experience
  • Customer service
  • CRM
  • SOP writing
  • Communication
  • BBA or MBA

Good to have

  • Zendesk
  • Freshdesk

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