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Customer Support Specialist - Arabic

Wise·Hyderabad

Pay not stated1–4 yrsFull-time
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About the role

A Specialist is a customer support expert who delivers with accuracy and ownership, resolving complex issues for all customers while adapting seamlessly to evolving processes and expectations.

What you'll do

  • Customer Interaction & Service Delivery
  • Meet service goals in all the KPIs eg. case resolution, productivity and quality measures across all channels (eg- phone, chat, emails, etc)
  • Communicate clearly and professionally with customers across all channels
  • Take ownership for the resolution of contacts, using critical thinking skills to identify the appropriate responses
  • Maintain a customer-focused mindset to resolve contacts, using active listening and empathy to understand the unique requirements of each case and tailoring responses to…

What you need

  • 1–4 yrs of experience
  • Customer service
  • Data entry
  • Data privacy
  • Customer handling
  • Escalation handling
  • KYC
  • Any graduate

Good to have

  • Tailoring

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