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Customer Support Specialist - Order Management

Randstad·Mumbai

Pay not stated2–5 yrsFull-time
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About the role

Customer Support Specialist - Order Management at Randstad. Execute the order entry process and manage the order fulfillment process for a designated business or group of businesses and customers.

What you'll do

  • Execute the order entry process and manage the order fulfillment process for a designated business or group of businesses and customers
  • Maintain a thorough knowledge of the company's products, applications, and service offerings within the assigned business portfolio
  • Strengthen customer intimacy by developing solid relationships, understanding customer needs, and gathering market intelligence
  • Coordinate activities at assigned customer accounts, proactively address issues, and implement solutions
  • Maintain service levels according to business prioritization

What you need

  • 2–5 yrs of experience
  • Customer service
  • Sales
  • Upselling
  • Cross-selling
  • Problem solving
  • Any graduate

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