CXone & IVA Implementation NICE Cxone

Wipro·Hyderabad

Pay not stated5–9 yrsFull-time

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About the role

WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses.

What you'll do

CXone & IVA Implementation
Design and implement IVA workflows using NICE CXone Studio and AI vendor solutions
Configure IVR, ACD, and routing strategies tailored to business needs
Develop and maintain omnichannel experiences (voice, chat, email, SMS)
Integrate CXone with CRMs (e.g., Salesforce, MS Dynamics), ticketing systems, and data platforms via APIs and connectors

What you need

5–9 yrs of experience
REST APIs
Salesforce
Business analysis
Any graduate

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