D365 Retail & Commerce Functional Consultant

About the role

We are looking for a D365 Retail & Commerce Functional Consultant with 8+ years of experience to assess customer retail operations, optimize Dynamics 365 Commerce configurations, and enable business users to fully leverage D365 Retail & Commerce capabilities across stores, channels, and customer engagement processes.

What you'll do

• Evaluate current customer configuration across Retail Headquarters, POS (Point of Sale), Call Center, E-commerce, Store Operations, Product Assortments
• Assess retail business processes and identify configuration gaps, operational inefficiencies, and system issues impacting store performance, customer experience
• Recommend and implement configuration improvements to optimize omnichannel retail operations, including store management, online sales, order fulfillment, returns
• Configure and support Commerce Scale Unit (CSU), Retail Channels, POS devices, payment integrations, fiscal integrations, and retail statement processing
• Review and optimize product information management (PIM), product catalogs, assortments, categories, attributes, barcodes, and channel synchronization processes

What you need

• 8–10 yrs of experience
• Microsoft Dynamics
• POS
• Store operations
• Sales
• Customer service
• Channel sales
• Any graduate