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Data Center Customer Operations III

Equinix·Mumbai

Pay not stated1–2 yrsFull-time
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About the role

Applies acquired job skills to work on tasks that are semi-routine in nature. Focus is on semi-routine tasks within standard operating procedures. Supports the overall team.

What you'll do

  • Queue Management / Reporting
  • Reviews work order requests in the queue and responds to semi-routine work orders by adhering to commitment times
  • Escalates and expedites orders to appropriate teams upon standard operating procedures; supervision needed on the escalation of nonstandard procedure escalation requests
  • Ensures adherence to commit times within standard operating procedures
  • Maintains detailed written records of all work activity

What you need

  • 1–2 yrs of experience
  • Troubleshooting
  • SOP writing
  • Diploma

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