Data Client Support Analyst

About the role

As part of the broader Addepar Data Management & Quality organization, the Data Client Support team is responsible for ensuring our customers receive first-class support experience and are able get the most value out of their data in Addepar. The Data Client Support team sits at the nexus of Addepar's activity and requires daily communications with clients, data providers, and other personnel across the company.

What you'll do

• Manage and complete requests from internal Data teams that require client outreach and/or action to resolve data verification issues
• Investigate client reported bugs and data processing issues, and triage with Engineering & Product when needed
• Partner with Account Managers, Solutions Architects, and other members of GTM to drive alignment on data related escalations and ensure positive outcomes for clients
• Participate in multi-org projects to improve internal processes and in broad company initiatives to stand up new product functionality or services

What you need

• 2–5 years in customer support & success
• Capital markets
• SQL
• Salesforce
• Bloomberg
• Escalation handling
• Communication
• Any graduate