Data Service Excellence Specialist, IT

About the role

We are seeking a Data Service Excellence Specialist to provide Level 3 support, access governance, incident resolution, user guidance, and operational coordination across Power BI, Qlik, Snowflake, and related services. This role is a hands-on escalation and resolution point that works directly with business users and partners with deeper platform and engineering specialists when a change to the underlying product or platform is required.

What you'll do

• Provide Level 3 functional and technical support for Data & Analytics platforms, including Power BI, Qlik, Snowflake, and related services
• Investigate incidents and service requests by gathering evidence, reproducing issues, analyzing business impact, troubleshooting root causes
• Own access requests and provisioning activities while ensuring alignment with security, governance, compliance, and segregation-of-duties requirements
• Act as the escalation point for front-line and offshore support resources, validating prior troubleshooting, improving escalation quality
• Monitor, prioritize, and coordinate incident and request workloads through ServiceNow, Jira, and established service management practices

What you need

• 4–7 yrs of experience
• Power BI
• SQL
• Snowflake
• Qlik
• Data analysis
• DAX
• B.Sc or B.Tech or B.E. or BCA

Good to have

• Tableau
• JIRA
• IPR
• ServiceNow
• ITIL
• Git