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DB-Team MemberA Service Recovery and Win Back

Hdfc Bank·Mumbai

Pay not stated12–18 yrsFull-time
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About the role

Increase customer satisfaction from complaining customers and ensure positive word of mouth from all retail customers.

What you'll do

  • Independent Review of All RBB complaints which is being wholly/partially rejected or partially resolved before escalation
  • Drive effective Win Back & Service recovery Interventions
  • Collaborate with all CFT Stakeholders for priority resolution & Frontline empowerments
  • Capture Insights from Complaints and funnel into Process improvement initiatives
  • Timely review of all complaints received within the TAT; Complaint TATs are met

What you need

  • 12–18 yrs of experience
  • HTML
  • MBA

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