Debt Manager-Flows-Cross Sell

About the role

The Associate Collection Manager is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing the agencies associated with the company in their assigned territory. The role holder ensures efficient and optimized retrieval of EMIs from customers while adhering to all guidelines laid out by the bank, contributing to the broader organizational objectives.

What you'll do

• Manage and undertake the collections process for assigned debts
• Track the portfolio for specific buckets in the assigned area
• Control delinquency in the area, bucket-wise and DPD-wise, with a focus on non-starters
• Allocate and achieve targets from agencies and in-house teams
• Follow up regularly with defaulting customers

What you need

• Cross-selling
• MIS reporting
• Collections
• Any graduate