Debt Manager-Flows-LAP

About the role

The Debt Manager – Flows – LAP is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing agencies associated with the company in their assigned territory. The role focuses on optimizing the efficiency of EMI recovery from customers while ensuring strict adherence to the bank’s guidelines.

What you'll do

• Manage and undertake the collections process for assigned debts
• Regularly track the portfolio for specific buckets in the assigned area
• Monitor and control delinquency in the area, bucket-wise and DPD-wise, with a focus on non-starters
• Allocate and achieve targets from agencies and in-house teams
• Follow up regularly with defaulting customers

What you need

• 2–5 yrs of experience
• MIS reporting
• Collections
• Customer service
• MBA