Debt Manager-Flows-Personal Loan

About the role

The Collection Manager is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing the agencies associated with the company in their assigned territory. The role holder is accountable for the efficiency and optimization of EMI recovery from customers while ensuring adherence to all bank guidelines.

What you'll do

• Manage and undertake the collections process for assigned debts
• Regularly track the portfolio for specific buckets in the assigned area
• Track and control delinquency of the area, bucket-wise and DPD-wise, with a focus on non-starters
• Allocate and achieve targets from agencies or in-house teams
• Follow up regularly with defaulting customers

What you need

• MIS reporting
• Collections
• Negotiation
• Customer service
• Any graduate