Debt Manager-Flows-Suvidha LAP

About the role

The role bearer is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing the agencies associated with the company in their assigned territory. The role focuses on optimizing the efficiency of EMI recovery from customers while ensuring adherence to all bank guidelines.

What you'll do

• Manage and undertake the collections process for assigned debts
• Regularly track the portfolio for specific buckets in the assigned area
• Monitor and control delinquency in the area, bucket-wise and DPD-wise, with a focus on non-starters
• Allocate and achieve collection targets through agencies and in-house teams
• Follow up regularly with defaulting customers

What you need

• 2–5 yrs of experience
• MIS reporting
• Collections
• Negotiation
• Customer service
• Any graduate