Default Servicing - TL

About the role

The Default Servicing Team Leader is responsible for leading and managing a team of default servicing specialists who handle delinquent and defaulted mortgage loans. This role ensures compliance with investor, regulatory, and company requirements while driving operational excellence, customer service, risk mitigation, and portfolio performance.

What you'll do

• Team Leadership & People Management
• Lead, motivate, and develop a team of default servicing associates/specialists
• Conduct regular coaching sessions, performance reviews, and career development discussions
• Monitor productivity, quality, service levels, and compliance metrics
• Create a high-performance culture focused on customer outcomes and operational excellence

What you need

• 4–7 yrs of experience
• PowerPoint
• Stakeholder management
• Excel
• Process improvement
• Performance management
• Change management
• B.Com or BBA

Good to have

• Complaint handling
• Employee engagement
• Due diligence
• Valuation