Delivery Lead - Insurance Managed Services

About the role

About the role - We are looking for a Delivery Lead to own end-to-end offshore delivery of managed services for our insurance clients. You will run application support, maintenance and enhancement engagements against SLAs, lead a multi-vendor blended team, and act as the senior offshore point of contact for

What you'll do

• Managed Service Delivery -
• Own offshore AMS delivery (L2/L3 support, maintenance and enhancements) for insurance
• Platforms against contractual SLAs, KPIs and XLAs
• Apply ITIL processes pragmatically across incident, problem, change and release, and lead
• Major incident management and root cause analysis

What you need

• 8–10 years in finance, audit & banking
• Insurance
• LLMs
• ITIL
• AWS
• Azure
• CI/CD
• B.Tech or B.E. or B.Sc or BCA

Good to have

• ServiceNow
• Underwriting
• Root cause analysis
• Data privacy
• Performance management

What you get