Delivery Manager – HRO [German Speaking

About the role

Delivery Manager – HRO [German Speaking]Location: Bangalore, Whitefield | Work Setup: Onsite | Shift: Central European Time [CET]Job Type: Full-time | Band: BPO 5 | Experience: 9–14 YearsJob ID: 407303 | Salary: 16–17 LPARole OverviewLead end-to-end Hire-to-Retire [HRO] service delivery across one or multiple HR towers.

What you'll do

• Ensure operational excellence, SLA/OLA adherence, stakeholder satisfaction, and continuous improvement for German-speaking clients
• Act as the single point of contact for client and global stakeholders.Key Responsibilities- Service Delivery Ownership: Own the CLIENT account/portfolio
• Ensure SLA/OLA compliance, KPI tracking, risk/issue management, and consistent service performance- Governance & Improvement: Establish client governance with…
• Drive transition, stabilization, process improvements, and automation
• Drive RCA, CAPA, and timely resolution

What you need

• 9–14 yrs of experience
• Root cause analysis
• Six Sigma
• HR operations
• Any graduate