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Delivery Manager – International Operations

Gratitude·Kolkata

Pay not stated8–12 yrsFull-time

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About the role

Delivery Manager – International Voice OperationsLocation: KolkataExperience: 8–12 YearsAbout the RoleWe are hiring an experienced Delivery Manager to lead end-to-end international voice customer service operations across one or more locations.The role involves managing service delivery, customer experience, client governance, large teams, operational performance, financial discipline, risk management and continuous improvement.Candidates with electricity and gas utilities customer service…

What you need

  • 8–12 yrs of experience
  • Voice process
  • BBA or B.Tech or B.E. or B.Com

Good to have

  • Six Sigma
  • Customer service
  • Process improvement
  • Operational risk

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