CCE
Career Site·Kolkata
- Can I apply
- Needs Diploma · 2–5 yrs
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On Career Site's site: account needed, ~10–15 min
Early: posted 14 h ago on their own site
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About the role
Delivery Manager – Voice | KolkataLocation: KolkataExperience: 8–12 YearsBand: BPO 4/5Salary: Up to ₹17 LPAJob Code: 434115Eligibility: Ex-TCS employees cannot applyProfile Requirement: PAN and DOB are required for profile creationRole PurposeLead end-to-end delivery of international voice customer-service operations across one or more locations.
What you need
- 6–10 yrs of experience
- Voice process
- Customer service
- BBA or B.Tech or B.E. or B.Com
Good to have
- Complaint handling
- Escalation handling
- Operational risk
- Root cause analysis
- Six Sigma
- PowerPoint
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