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Delivery Manager Operations Jobs Kolkata | Up to 17 LPA

Gratitude·Kolkata

Up to ₹17 L a year8–12 yrsFull-time

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About the role

About the roleWe are hiring a Delivery Manager for international voice customer-service operations in Kolkata. You will lead end-to-end delivery across one or more locations and own service performance, customer experience, client governance, people leadership, operational risk, financial discipline and transformation.

What you'll do

  • Lead end-to-end delivery across one or more locations and own service performance, customer experience, client governance, people leadership, operational risk

What you need

  • 8–12 yrs of experience
  • Six Sigma
  • Reporting
  • Voice process
  • Customer service
  • Process improvement
  • Operational risk
  • B.Tech or B.E. or B.Com or BBA

Good to have

  • Complaint handling
  • Root cause analysis
  • ITIL
  • Performance management

What you get

  • Up to ₹17 L a year

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