Delivery Manager

Societe Generale·Bengaluru

Pay not statedMid levelFull-time

Apply on Societe Generale's site Track your applications and see your fit: start free

Read from the company's own careers page; you apply on their site.

How well do you fit this job?

Upload your resume to see each requirement checked against your profile, in under a minute.

Check my fit

Hard to read?

About the role

Acting as the operational lead for CCS Operations, you will provide guidance to team members, maintain strong relationships with Client Lifecycle Managers (CLMs), Front Office, KYC, Legal, Credit, Regulatory, Tax and Referential teams, and contribute to the delivery of an excellent client experience through disciplined execution, service quality and continuous improvement.

What you'll do

Supervise and coordinate the CCS Operations team across onboarding and lifecycle activities, ensuring clear priorities
Monitor team capacity, onboarding pipelines, pending actions, risks and escalations to support timely completion and readiness to trade
Define, monitor and report production KPIs and KRIs to track delivery performance, ageing, bottlenecks, service quality and risk indicators
Manage alerts and escalations by identifying blocking points, raising risks in a timely manner and coordinating resolution with onshore management and internal partners
Built a strong governance with regional onshore management and internal partners