Delivery Manager

Xoriant·Remote

Pay not stated15–27 yrsFull-timeRemote

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About the role

The program spans 60+ concurrent projects, each with its own set of stakeholders from Zendesk and the respective end customers and is executed day-to-day by a distributed team of engagement managers, functional consultants and occasionally technical architects for complex customizations/ solutioning.

What you'll do

Program Governance & Oversight
Own end-to-end delivery governance across 60+ concurrent Zendesk implementation and customization projects, ensuring consistent standards, methodology
Establish and run a governance cadence — status reviews, steering committees, and QBRs — with visibility into scope, schedule, budget, risk
Build and maintain a real-time program-level view (RAG status, milestones, resourcing
Team & Stakeholder Leadership