DEM_Technical Services Engineer

About the role

Explore our internal positions and join us in shaping a brighter future. Thank you for being a part of Fujitsu. We look forward to growing together toward a brighter future.

What you'll do

• As the DEM Analyst, you will focus on analysing the digital experience scores on a proactive basis and providing reports to account team stakeholders on the key issues…
• Also conduct deeper investigations with support from relevant resolver groups, utilizing the DEM tool and other key service performance data, such as ticket analysis
• Oversee the implementation of any new requirements from improvement recommendations and are responsible for reporting the status and benefits of these improvements
• Continuous learning is an important part of this role and you will be expected to participate in learning sessions and reading facilitated by our vendor partners or the…
• It is expected that the role owner will have a close relationship with the Digital Advisor and the CEC Digital Adoption & UX Lead

What you need

• PowerShell
• ITIL
• User flows
• Any graduate

Good to have

• RPA