Deputy Branch Manager-Inbound BRANCH BANKING 0466 0841 1016724

Kotak Mahindra Bank·Vadodara

Pay not statedMid levelFull-time

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About the role

We are looking for a proactive and customer-focused Deputy Branch Manager - Inbound to oversee branch operations and ensure exceptional service delivery. This role involves managing daily branch activities, ensuring compliance with regulatory standards, and driving service excellence. The Deputy Branch Manager - Inbound will also be responsible for team supervision, complaint resolution, and maintaining high service scores.

What you'll do

Responsible for team supervision, complaint resolution, and maintaining high service scores
Manage and improve service scores of the branch
Oversee day-to-day branch operations ensuring smooth functioning
Ensure strict adherence to compliance, audit, and regulatory requirements
Manage branch lobby and customer queues to enhance service delivery