Deputy Branch Manager-Inbound Branch Banking-Service Bangalore

Kotak Mahindra Bank·Bengaluru

Pay not statedMid levelFull-time

Apply on Kotak Mahindra Bank's site Track your applications and see your fit: start free

Read from the company's own careers page; you apply on their site.

How well do you fit this job?

Upload your resume to see each requirement checked against your profile, in under a minute.

Check my fit

Hard to read?

About the role

We are looking for a proactive and customer-focused Deputy Branch Manager - Inbound to oversee branch operations and ensure exceptional service delivery. This role involves managing daily branch activities, ensuring compliance with regulatory standards, and driving service excellence. The Deputy Branch Manager - Inbound will also be responsible for team supervision, complaint resolution, and maintaining high service scores.

What you'll do

Responsible for team supervision, complaint resolution, and maintaining high service scores
Manage and improve service scores of the branch
Oversee day-to-day branch operations ensuring smooth functioning
Ensure strict adherence to compliance, audit, and regulatory requirements
Manage branch lobby and customer queues to enhance service delivery