Deputy Director -Service Modernization Lead

About the role

Overview We are seeking a Deputy Director – Service Modernization & AI-led Engineering to lead the global service management product and engineering transformation of PepsiCo’s IT ecosystem, driving an AI-first, data-driven, engineering-led, and experience-focused operating model across a large, multi-disciplinary organization.

What you'll do

• Own and evolve the IT Service Management product and operating model, integrating Process Management, Service Experience, Automation, AI-led Engineering
• Lead globally distributed teams, managing managers, senior engineering leads, product capability teams, automation teams, and vendors across service management
• Drive teams in an agile, product-oriented, and outcome-focused way of working, ensuring clear priorities, measurable business outcomes, disciplined execution
• Establish and govern CSL/SLA KPI structures — performance dashboards, benchmarking, SLA/XLA tracking, engineering productivity metrics, service reliability metrics
• Drive service modernization by partnering with platform and technology teams to harmonize fragmented service management capabilities, improve integration maturity

What you need

• 16–29 yrs of experience
• Stakeholder management
• Agile
• Process improvement
• ServiceNow
• Change management
• ITIL
• MBA or B.Tech or B.E.